As the months near closer to spring and the snow slowly starts to melt, residents may notice items within the community that need a little maintenance or repair. Because of this, Council wanted to highlight an important tool on the District website, which allows residents to easily report non-emergency issues or concerns.
By visiting the ‘Report a Problem or Request a Service’ form on the website, located near the bottom of the ‘Residents’ tab, community members can easily notify District staff of problems or concerns. Whether it be an animal control question, street light issue or a sidewalk in need of repair, this form allows residents to quickly submit all the necessary details to have the issue investigated. By utilizing the Service Request Form on the website, residents can receive real-time updates regarding their submission, including response status, outcome and completion date. From an internal operations perspective, this form is a valuable feature that allows staff to easily direct concerns to the appropriate department, keep track of reports and respond back, efficiently and effectively.
A second way to reach staff is through the ‘Contact Us’ section of the website, located within the blue header at the top of the home page. Your submission through this section of the website will be directed to the appropriate department and a member of staff will reach out to you. This section of the site is utilized more frequently for general questions or comments, whereas the Service Request form is geared towards items that need to be investigated or addressed.
As always, calling or emailing District departments is welcome, as long as concerns are brought forward in a calm and respectful manner. At no time will staff be expected to engage in conversations that are aggressive, demeaning or threatening.
Council is appreciative of the pride that residents have for Sparwood. Being observant, documenting and reporting concerns regarding problems or maintenance is what allows us to continue to have a community known for its beauty and upkeep.
More information on the Service Request form can be found at www.sparwood.ca/residents/report-a-problem-or-request-service. Residents can find contact details or submit information via the Contact Us form by visiting www.sparwood.ca/contact/.
Post Date: April 2, 2023 | Category: Mayor's Monthly Editorial News & Updates